Faq
1. What does Aurene New York sell? Aurene New York specialises in premium women's fashion — thoughtfully designed pieces available in a variety of styles and colours, crafted to complement your wardrobe with elegance and everyday versatility.
2. Do you offer free shipping? Yes! We offer free shipping on all orders within the United States.
3. How long does delivery take? Orders are processed within 2–3 business days. After dispatch, transit takes approximately 4–9 business days (Monday–Friday), for a total estimated delivery time of 6–12 business days.
4. How do I track my order? Once your order is dispatched, you'll receive a tracking number by email. You can also use our "Track Your Order" page on the website to follow your shipment in real time.
5. What is your return policy? You have 30 days from the date of delivery to return a product. Please refer to our Return & Refund Policy for full details on eligibility and the return process.
6. How do I initiate a return? To start a return, contact our customer service team at info@aurene-newyork.com or call +1 929 542 5308 within 30 days of receiving your order.
7. Are my payment details secure? Yes. All payment information is encrypted using industry-standard security protocols. We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.
8. What payment methods do you accept? We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.
9. Where is Aurene New York based? Aurene New York is operated by E-com MM, a company registered in the Netherlands (Sparrenweg 27, Breda, North-Brabant, 4814AT). Our warehouse is located at 656 Canion St, United States.
10. How can I contact customer support? You can reach us by email at info@aurene-newyork.com or by phone at +1 929 542 5308. Our team is available Monday–Friday, 9:00 AM–5:00 PM EST. We are closed on weekends.
11. Can I change or cancel my order after placing it? If you need to make changes or cancel your order, please contact us as soon as possible at info@aurene-newyork.com. We'll do our best to accommodate requests before the order is dispatched.
12. I received a damaged or incorrect item — what should I do? We're sorry to hear that! Please contact us within 30 days of delivery at info@aurene-newyork.com with your order number and a photo of the issue. We'll resolve it promptly with a replacement or refund.